What is a Review in Sunny Isles Guide ?
A review is an evaluation a person makes of a service, or company. In addition to a critical evaluation, the person who writes the review can assign the work a rating to indicate its relative merit, a compilation of various reviews may be called a review. The reviews may themselves be graded for usefulness or accuracy by other users.
A consumer review is the review of a product or service made by the customer who has purchased and used, or had experience with, the product or service of a company, allowing them to feel like they have a voice and share their thoughts and opinions with other costumers
Reviews can tell you if you are doing a good job or what are you doing wrong. A negative review can damage the reputation of a business and this has forced them to offer a better service.
A consumer review of a product or a business usually comments on how well the product compares to the expectations based on the specifications provided by the company. It talks about performance, reliability, quality defects.also includes comparative evaluations against competing products of other companies.There are also dedicated online review sites some of which use customer reviews as well as or instead of professional reviews
Before the times of the internet,the methods the customers used to review products and services included customer comment boxes and customer service helplines. These methods are still in existence today although in recent years. internet review sites have grown significantly.
Online reviews are important to businesses Because it increases sales by giving consumers the information they need to make the decision to purchase or not a product or service from a business.